Overview

Financial Services
Financial services have a strong and developing history in England's East Midlands. Alliance and Leicester is based in Leicester, whilst Northampton has been the location of choice for both Nationwide (over 150 years) and Barclaycard (since 1966).

Newer entrants include Capital One, the US credit card company which came to Nottingham in 1999, and online banking institution egg (US Citigroup), based in Derby.

International banks include Handelsbanken, Fortis Bank, Allied Irish Bank and Bank of Ireland, as well as Islamic and Asian Banking: in fact, there are more Indian Banks branches in Leicester than anywhere outside of London.

Recent Investments
  • In 2015, Punjab National Bank opened a branch in Leicester further enhancing the city’s offering in Indian banking.
  • In 2008, egg consolidated a number of different UK operations into Derby at the same times as developing relationships with the University of Derby for its IT Academy.
  • In 2008, IPSL, the joint venture BPO between Unisys, Barclays, HSBC and Lloyds TSB, expanded their workforce by a further 200 jobs in 2008 in their financial processing operations in Northampton.
Contact centres and shared service centres
Recent economic conditions have affected exchange rates and this, together with security concerns of personal data, is seeing a return to financial services operations based onshore, representing a number of market opportunities in a range of delivery, supply chain and support services.

The region is home to a huge range of significant contact centre operations which contribute to a diverse business base. The contact centres support everything from financial services to holiday companies, clinical trials in multiple languages to clothing sales.

Recent Investments
  • In 2008, CPP opened a 200-seat contact centre to support their growing debt management business, in Chesterfield.
  • In 2008 Specsavers opened a 300-seat Financial Services centre to serve their national operations in Nottingham
 
Key sectors > Financial and business services > Industry